Grace Home Cleaning FAQs
Grace Home Cleaning supplies all the cleaning supplies and equipment to clean your home (including vacuum cleaners, scrub brushes, mop heads, cleaning solutions and freshly washed cleaning towels). Our primary cleaning products are as “Green” to be gentle on your home and our Professional Home Cleaners. All the staff are supplied with the same chemicals, and we DO NOT carry any form of Bleach or Ammonia. If you would like to supply your own cleaning solution please contact our office 24 hour prior to your scheduled clean so they can update your electronic work order.
Grace Home Cleaning will assign a Professional Home Cleaning Technician based on your location. All of our Professional Home Cleaning Technicians are well trained, highly rated, and thoroughly vetted. We conduct pre-employment background checks, pre-employment drug screening, in-person interviews, and paid training for every employee. The day prior to your cleaning you will receive an email/text message reminding you of your clean with the Professional Home Cleaner/s name assigned to your cleaning.
Our goal is to make your clean as easy as possible for you, but a little help from you will go a long way toward the perfect clean. Before we arrive, please pick up clutter, move anything fragile, and empty sinks so that our Professional Home Cleaners can safely access all the surfaces in your home. We will clean around your possessions rather than move them.
From fall to spring in Nebraska snow and ice are always a hazard. Please ensure driveways and walkways are clear and rid of ice so our Professional Home Cleaner can enter your home safely for them and their cleaning supplies.
Indoor temperature must also be appropriate for them to work safely. For this reason, be aware that in warm/cool weather, our technicians may set the air conditioning temperature down to 72 degrees Fahrenheit while working in your home; they will reset it to your preferred setting before they leave.
Other than that, just secure any pets and make sure that we will be able to enter your home at the scheduled date and time. We got the rest from there!
While our Professional Home Cleaning Technicians work hard to make your home shine, there are limits to what we can do with set-in stains and textured or porous surfaces, such as fabrics, wood, stone, bathtub, grout, etc. We will clean these areas as thoroughly as possible, but be aware that they might not appear as visually clean as the other surfaces. If your home has hard water, it may have created permanent mineral stains or build-up, especially in the bathroom and kitchen. We cannot guarantee complete removal of all hard water deposits. In addition, there are some other things we do not clean. Please see our Clean Policy for more information.
Each of our Professional Home Cleaning Technicians are employed directly by Grace Home Cleaning, which helps us recruit and retain the best people. Our Professional Home Cleaners receive ongoing training and regular performance reviews; as well as financial incentives to ensure consistently providing good service. You can trust that our employees know what they are doing, and do not need to be supervised while cleaning. We ask that you do not attempt to direct, instruct, or inspect them while they are cleaning until they are completely finished. You will receive a review the day after your cleaning to make sure that you are satisfied with your cleaning; if not, we will make it right with our Happiness Guarantee. If you ever have questions or concerns, please contact us as soon as possible at (402) 769-0774 call/text or email at firstname.lastname@example.org so that we may address the issue promptly.
When you schedule your cleaning, we will ask for instructions on how to enter your home. For example: you may supply a key that Grace Home Cleaning keeps to enter your home, your key will have a number on it and that number is only known by Grace Home Cleaning, if you ever cancel service we will destroy the key originally given to Grace Home Cleaning. Some clients might put a key under a doormat or a lock box. Some clients supply Grace Home Cleaning with a door code or garage code. We like to say as long as we can get into clean, that is all that matters! Then, our Professional Home Cleaners will lock up when they have finished the cleaning. Security is one of our top priorities!
3 days and 1 day prior to our arrival you will receive an email and if enabled a text message from us to remind you of your appointment. Your home cleaner normally has a +/- 1 hour arrival window. So that means if your cleaning is scheduled at 11:30 a.m. they could arrive anytime from 10:30 a.m. to 12:30 p.m. If you will not be home just contact our office to give the Professional Home Cleaner entry instructions.
We want you to be able to count on us. Our professional Home Cleaners rarely arrive later than scheduled unless there is extremely heavy traffic or another unusual occurrence, in which case we will notify you as soon as possible. If the arrival window has passed and you have not heard from our office staff please call us right away at (402) 769-0774 so we can investigate. In the unlikely event that we do not clean your home the day of your scheduled appointment, the cleaning will be rescheduled for the earliest possible date.