10 Questions to Ask a Cleaning Service Before You Hire

October 31, 2017

10 Questions to Ask a Home Cleaning Service Before You HireWhen we meet with potential residential customers for Grace Home Cleaning, I like to think of it almost like an interview. I want to be sure the homeowner asks important questions of me, just as I want to be certain the services we provide are a good fit for their family.

It is really important to realize that not all cleaning services operate in the same manner or perform the same services. Just as policies and procedures are variable, so are the ultimate results and satisfaction you might experience if you fail to ask important questions up front, only to find out later that you’ve made some incorrect assumptions.

Here are 10 questions we experience quite often in residential home cleaning interview:

How are your home cleaning rates set?

The cost of your cleaning services isn’t something you want to leave to fate. Do they charge by the hour? By the project? Based on how many employees they send for the job? There are a lot of ways cleaning services can be priced and you need to know what you can expect to pay.

Do be prepared to pay more for some services (like deep cleaning a grill, for example). Bottom line, no services should be performed until you know what to expect.

What services are included?

Once again, included services are as variable as your individual needs and will be priced accordingly. If you are booking a recurring Omaha home cleaning, you should know what is included in that time spent in your home.

What services aren’t included?

Just because it’s dirty doesn’t mean that cleaning it falls under the terms of a typical cleaning contract. There are usually several items that fall outside of the scope of a regular cleaning visit and you should know what those are.

Having a party and expecting your crew to clean up the aftermath during their regular cleaning appointment? That may not be a part of what you can reasonably expect from your cleaning team in their regular visit.

Do you background check your employees?

This one is really important. Do you want strangers in your home that haven’t been properly vetted and checked? We don’t either! That’s why Grace Home Cleaning of Omaha does thorough investigations into any member we add to our team.

Are you insured and bonded?

What happens in the event of an accident or mishap? If something should be broken while an Omaha cleaning professional is in your home, you’ll be glad they’re covered. Not only is it responsible on the part of the cleaning service, it is a necessary measure of protection for you and your Omaha home. And, don’t just take their word for it. Before you agree to residential Omaha cleaning services or sign a contract, ask for their bond and obtain a certificate of insurance.

One final assurance might be calling the insurance and bonding company to verify that the information provided is accurate.

Do you carry worker’s compensation?

If an Omaha cleaning professional experiences an injury while working in your home, you may be liable if the service you use doesn’t carry worker’s comp coverage for their employees.

Are all cleaning equipment and supplies provided?

Ask what is provided and what isn’t. Do they use your vacuum, or bring their own? What about cleaning solutions and rags?

What if I’m not satisfied with the service?

Does your prospective service include a satisfaction guarantee? What exactly does that guarantee include? Financial reimbursement? Be sure to get as much information on this ahead of time as it will help the Omaha Cleaners to meet your expectations.

Do I have to be here when you clean?

Most cleaning services do not require you to be home when they arrive, but they will need to know how you’d like them to gain entry into your home. As for Grace Home Cleaning of Omaha, we ask that you are present in your home or property during the cleaning.

I have pets. What about them?

At Grace Home Cleaning, we love your pets. But sometimes, they don’t love us. Fearful pets or those that might cause injury to cleaning crews are typically put into a specific area of the home for their safety and the safety of the cleaning professional during a visit. Always ask this question if you have pets in your home.

And, I’ll add a bonus tip. Ask, “Can I get this in writing?” If the answer is no, you’d better call Grace Home Cleaning.

If you have questions about hiring a reliable and professional home cleaning service, call Grace Home Cleaning at 402-769-0774. There are no silly questions and the only way you can find the right service for your home or business needs to ask them upfront.